Our Terms and Conditions
Welcome to NoteWise Music Hub! These Terms and Conditions govern your access and use of our platform, including courses, live sessions, and other services. By signing up or using our platform, you agree to these terms.
01
Definitions
- “Platform” refers to NoteWise Music Hub, including the website, mobile app, and any associated services.
- “User” or “Student” refers to anyone who accesses our services or uses our learning platform.
- “We,” “Us,” “Our” refer to NoteWise Music Hub and its management team.
02
Eligibility
- Users/Students must be at least 13 years old (with parental consent if under 18).
- Accurate details must be provided during registration.
03
Registration and Account Security
Users must create an account using a valid email and are responsible for keeping their password secure. Sharing accounts or login credentials is prohibited. If you suspect unauthorized access, contact our support immediately.
04
Course Enrollment and Access
- Course access is granted upon successful registration and payment.
- Free materials will be available to all registered students, but premium content will require payment. Unauthorized distribution or reselling of course materials is strictly prohibited.
05
Payment, Subscription, and Refund Policy
a) Payment Terms
- We accept payments via credit/debit cards, mobile payments, and other listed methods. Prices for courses or subscriptions are displayed on the website and may change at any time.
b) Refund Policy
- Refunds are available within 30 days of purchase/payment if the user has not accessed the course or purchased item. Contact support for assistance.
- No refunds for completed or downloaded courses.
06
Intellectual Property and Content Ownership
- All course materials, videos, PDFs, quizzes, and resources are owned by NoteWise Music Hub. Users may not copy, distribute, modify, or resell content. Unauthorized sharing of lessons or materials may lead to account suspension and legal action.
- Any user-generated content (e.g., forum discussions, assignments) may be used for promotional or educational purposes by NoteWise Music Hub.
07
User Conduct and Community Guidelines
By using NoteWise Music Hub, users agree to:
- Engage respectfully in discussions, live sessions, and community forums.
- Avoid spamming, harassment, or discrimination against others.
- Use the platform solely for personal learning purposes (no reselling or misuse).
- Follow copyright and fair use policies when submitting their own music/content.
Prohibited Activities:
- Hacking or attempting to disrupt platform operations.
- Uploading or sharing illegal, offensive, or harmful content.
- Using the platform for commercial advertising or solicitation.
Users violating these guidelines may face suspension or permanent ban without refund.
08
Live Sessions and Communication
- Live classes, Q&A sessions, and student discussions may be recorded for quality and future learning.
- Users agree to be recorded if they participate in live events.
- NoteWise Music Hub is not responsible for technical issues (e.g., internet failures) during live sessions.
09
Privacy and Data Protection
We respect user privacy. Our full Privacy Policy explains how we collect and use data.
- We collect only necessary personal data for course access & improvement.
- We do not sell or share personal data with third parties without user consent.
- Payment processing is handled securely through third-party providers (we do not store credit card details – refer to our Privacy Policy).
10
Limitation of Liability
We provide educational content “as is” without guarantees of specific learning outcomes. We are not responsible for technical issues, third-party disruptions, or unintended consequences of applying learned skills.
11
Termination and Suspension of Accounts
We reserve the right to:
- Suspend or terminate accounts that violate our Terms and Conditions.
- Remove access to content for non-compliance.
- Block users attempting fraudulent activity or violating intellectual property rights.
No refunds will be issued in case of termination due to a policy violation.
12
Modifications to Terms and Conditions
We may update these Terms and Conditions at any time. Users will be notified of major changes via email or platform announcements. Continued use of the platform after updates means acceptance of new terms.
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+254 721 956 732
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